Shipping & Delivery Policy

1. What You Buy

You can buy two things from Gronta:

• A paid plan: a subscription, billed monthly or yearly, that gives your account the plan's features and its monthly credit allowance.
• Credit top-ups: one-off packs of extra credits.

Both are digital services. We don't sell or ship physical goods, so there are no shipping charges and nothing to wait for in the post.

2. When You Get Access

Your plan starts as soon as Stripe, our payment provider, confirms your payment, usually within a few seconds of checkout. The plan's features and its full credit allowance are available straight away, and we email you to confirm that your plan is active.

3. Credit Top-Ups

Top-up credits are added to your balance as soon as the payment is confirmed, and you can see them on the Billing page in the app. Top-up credits don't expire.

4. Renewals

Your subscription renews automatically at the start of each billing period until you cancel. Each renewal is charged to the card on file, and your credit allowance is refilled at the same time. You can cancel whenever you like; see our Refund & Cancellation Policy.

5. If Your Access Doesn't Appear

A new balance can take a few minutes to show in the app. If it hasn't appeared, sign out and back in.

If your plan or credits still aren't there, email support@gronta.com with the email address you use for Gronta and the date of the payment. We reply within 2 business days and make sure you get what you paid for, or refund you.